Shipping policy

Shipping Policy

Last updated: September 28, 2026

At GloNut, we are committed to delivering your orders safely, quickly, and under the best possible conditions. This Shipping Policy applies to all orders placed through the GloNut Shopify store.

1. Shipping Destinations

We currently offer delivery to the following destinations:

Belgium
Countries within the European Union
Certain regions may be excluded where delivery restrictions or special customs procedures apply.

You will be able to see whether your delivery address is within our service area during the checkout process.

2. Order Processing

Orders are prepared as soon as possible after payment has been successfully received.

Orders are generally processed and handed over to the shipping carrier within 1–2 business days.

Orders placed during weekends or public holidays will be processed starting from the next business day.

During promotional periods, peak seasons, or in the event of unforeseen operational circumstances, processing times may be longer than usual.

3. Delivery Times

Estimated delivery times are calculated from the date your order is handed over to the shipping carrier.

Belgium: approximately 1–3 business days
European Union: approximately 2–7 business days

Delivery times are estimates and may vary depending on the carrier's operations, public holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs may vary depending on the delivery address, total order weight, and order value.

The applicable shipping cost will be displayed automatically during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions based on certain order values or promotional conditions. The applicable terms will be clearly indicated during the relevant promotion.

5. Order Tracking

Once your order has been handed over to the shipping carrier, you will receive a tracking number, where tracking is available.

You can use the tracking number to check the current status of your shipment through the carrier's tracking system.

Please note that tracking information may take some time to appear after the shipment has been handed over to the carrier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Once an order has been handed over to the shipping carrier, it may not always be possible to change the delivery address.

Any additional delivery, reshipping, or return costs resulting from an incorrect or incomplete address may be charged to the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible.

7. Delayed Deliveries

The delivery times stated above are estimates and are not guaranteed delivery times.

Delays may occur due to carrier operations, peak periods, public holidays, weather conditions, technical issues, or other circumstances beyond our control.

If your order has not been delivered significantly beyond the expected delivery period, please contact us. We will check the status with the relevant carrier and assist you where possible.

8. Damaged Packages

If your package appears to be significantly damaged upon delivery, we recommend reporting the damage to the carrier before accepting the shipment, where possible.

If you receive a damaged package or products that have been damaged during transportation, please contact us as soon as possible and provide:

Your order number
A description of the damage
Photos of the damaged products
Photos of the external packaging

We will review the situation and work to provide an appropriate solution.

9. Undeliverable or Returned Packages

If an order is returned to us because of an incorrect or incomplete address, refusal to accept the shipment, failure to collect the package, or another reason attributable to the recipient, additional shipping costs may apply if the order needs to be reshipped.

We may contact you separately regarding orders that have been returned to us.

10. Customs and Taxes

For deliveries outside the European Union, customs duties, import taxes, or other official charges may apply depending on the destination country.

Unless explicitly stated otherwise, such charges are not included in the product price or standard shipping costs and may be payable by the customer in accordance with the applicable laws and regulations of the destination country.